When We Say “Hands-on” We Mean It.

When you become a client, we connect you to one, designated client service representative. You’ll work with that person, the same person, day in and day out. One point of contact you can count on to make sure your payroll runs smoothly, effortlessly and reliably every single time. One person who will help you tailor and customize our scope of services, systems and reports to do precisely what you need them to do, simply and easily.

• When you call, we answer. Our average time-on-hold is less than 30 seconds, and if you do need to leave a message, we return calls within one hour, not one day or longer.
• Your representative is empowered to solve 100% of any issues you may encounter. No runaround, no “chain of command” delays and no finger pointing or sighs of frustration. In fact 99% of reported issues are resolved within one business day.
  
• Revolving doors don’t exist around here. Our client service representatives have an average tenure of 6.1 years.