Simply stated, Payroll Link is all about market-leading technology with high-touch, personal service… and no surprises. Our clients have told us what it was like to work with other firms, especially some of the usual national names, so we are decidedly different when it comes to all the drama, chaos or playing the blame game.
Based in Rancho Cucamonga, California, since 2000 Payroll Link has been providing personal, dedicated payroll and workforce management services to employers of all sizes. We’re a team of technology and workforce management specialists who understand the value of responsive service combined with leading human capital management technology. We connect your organization with the tools and systems to get the most out of HR and your staff, including integrating with systems you already know and use.
When you become a client, we connect you to one, designated client service representative. You’ll work with that person, the same person, day in and day out. One point of contact you can count on to make sure your payroll runs smoothly, effortlessly and reliably every single time.
When you call, we answer. Our average time-on-hold is less than 30 seconds, and if you do need to leave a message, we return calls within one hour, not one day or longer. No runaround, no “chain of command” delays and no finger pointing or sighs of frustration.
(Based on most recent 100 tickets)
“We have been 100% satisfied with Payroll Link. Payroll Link is timely and accurate. . . .Thanks for all you do; it helps our company run so much better.”
– Emili Roberts, JR & Associates
Payroll Link founded
Payroll in 45 states
Employers of all sizes
"Shelly did a GREAT job in helping us make our open enrollment adjustments to our health insurance in payroll. She was quick to respond and make last minute adjustments. I truly appreciate all her help!"
" The support we received was just perfect – I made 3 phone calls during the day to help me write manual checks (something I do not normally do) and all were very helpful and stayed on the line with me until I had gotten through each issue. When I emailed Katy with a sick leave question she answered promptly and then went back to do a bit more research and sent me an additional response. I am extremely pleased and thank you all!"
"Thanks as always to Sandra for her quick help and acknowledgment. I also want to acknowledge Michelle who helped us promptly when we had an issue with our Internet and we needed a report asap. Great employees of a great Payroll Company. Thank you!"
"Kristi has always been a GREAT help and is super responsive. Always willing to help with anything I need assistance with!"
"Better than good. Shelly is reliable, professional, and gracious. She continues to impress us with her knowledge, responsiveness, and overall pleasant demeanor. We, at PPCA, had a steep learning curve with our first certified payroll. All through the process, Shelly handled each call and question (and there were more than a few) professionally, always kind and reassuring. With this most recent Spectrum problem, we knew we could rely on Shelly to correct the problem for us. We count on Shelly to answer our questions, fix our problems, and educate us. She is, without question, our payroll superhero. "
"Payroll Link cares about my business as much as I do. They make me feel like it is just as much their reputation as it is mine."
"The customer service has been excellent. I am very impressed with their expertise and their prompt response to any issues we have. I would gladly recommend your services to any business."
Excellent communication. Concise facts and timing. Good explanation on the transition and scope of services and fees.
Everyone at Payroll Link has been wonderful to work with and have been super friendly and patient with me. It has been a great experience working with your company!
"I like the personalized service you provide. Keep up the good work!"
"Support was excellent. Everything was done in a timely manner."
Call (909) 568-2900 or click here to learn how Payroll Link can make a difference for your company.